Shipping policy
MY SANTA BOX – NORTH POLE BOUTIQUE
SHIPPING POLICY
1. Order Processing Time
At My Santa Box – North Pole Boutique, every order is thoughtfully prepared with care.
Orders are typically processed and prepared for shipment within 2–3 business days, excluding weekends and holidays.
Personalized orders and Christmas gift boxes may require additional preparation time during periods of high holiday demand.
Processing time does not include shipping transit time.
2. Shipping Charges
Shipping charges are calculated at checkout based on the items ordered, package details, shipping destination, and available shipping services.
My Santa Box – North Pole Boutique does not currently offer complimentary shipping.
All applicable shipping charges will be displayed before customers complete their purchases.
3. Shipping Carriers
My Santa Box – North Pole Boutique ships orders using the United States Postal Service (USPS) and United Parcel Service (UPS).
Available shipping methods and rates will be displayed during checkout.
Shipping options may vary depending on the package size, weight, and delivery destination.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
4. Shipping Methods & Estimated Delivery Times
My Santa Box – North Pole Boutique offers standard and expedited shipping through USPS and UPS.
Standard Shipping
Standard shipping is available for customers who prefer an economical delivery option.
Expedited Shipping
Expedited shipping may be available for customers who need their Christmas gifts delivered sooner.
Shipping options, estimated delivery dates, and applicable charges will be displayed at checkout when available.
Important Shipping Information
- Orders are typically processed within 2–3 business days, excluding weekends and holidays.
- Shipping transit time begins after an order has been shipped.
- Expedited shipping does not shorten our standard order processing time.
- Delivery estimates are not guaranteed unless expressly stated by the selected shipping service.
5. Christmas Ordering Deadlines & Seasonal Store Hours
At My Santa Box – North Pole Boutique, we understand how important it is for your Christmas gifts to arrive in time for the holiday.
We recommend placing Christmas orders by December 10 to allow time for personalization, careful preparation, and shipping.
Orders placed after December 10 may not arrive before Christmas, even when expedited shipping is selected.
Our boutique will continue accepting orders through December 15, subject to product availability.
Orders received before our seasonal closing date will be processed and shipped according to our stated processing times.
Please note that Christmas delivery cannot be guaranteed. Actual delivery times depend on the shipping carrier, destination, weather conditions, and other circumstances beyond our control.
Seasonal Store Schedule
My Santa Box – North Pole Boutique is a seasonal Christmas boutique.
Our regular Christmas shopping season begins October 1 and continues through December 15 each year.
Our online boutique closes for seasonal shopping beginning December 16 and generally remains closed through September 30.
We may occasionally reopen for special shopping events, including our Christmas in July celebration. Event dates and product availability will be announced on our website.
Orders placed during special shopping events will follow the processing times and shipping policies in effect at the time of purchase.
Although our boutique closes for seasonal shopping on December 16, we will continue fulfilling outstanding orders and assisting customers with shipping questions, returns, and refunds.
6. Shipping Delays
At My Santa Box – North Pole Boutique, we understand how important timely delivery is, especially during the Christmas season.
We make every effort to prepare and ship orders within our stated processing times.
However, shipping delays may occasionally occur due to circumstances beyond our control, including:
- Increased holiday shipping volume
- Severe weather conditions
- USPS or UPS service disruptions
- Transportation delays
- Other unforeseen circumstances
Once an order has been shipped, delivery times are determined by the shipping carrier.
While we cannot guarantee delivery by a specific date unless expressly stated, we are happy to assist customers experiencing shipping delays.
If your package has not arrived within the estimated delivery timeframe, please contact us at our customer service email address with your order number.
We will help investigate the shipment and determine the appropriate next steps.
Nothing in this policy limits your rights under applicable consumer protection laws.
7. Lost or Damaged Packages
At My Santa Box – North Pole Boutique, we carefully prepare and package every order to help ensure your Christmas treasures arrive safely.
Lost Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at our customer service email address.
Include your order number and any available tracking information.
We will review the shipment details, assist with contacting USPS or UPS when appropriate, and work with you toward a resolution.
If a package is confirmed lost in transit, we will arrange a replacement or refund, as appropriate.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery, whenever possible.
Please provide:
- Your order number
- A description of the damage
- Photographs of the damaged merchandise and packaging, if available
We will review the issue and arrange an appropriate replacement or refund at no additional cost when the damage occurred before delivery or during shipping.
The suggested reporting timeframe does not limit your rights under applicable law.
Incorrect Orders
If you receive an incorrect item or discover an error made by My Santa Box, please contact us promptly.
We will correct the mistake and arrange an appropriate replacement or refund at no additional charge.
Customer Service
For assistance with shipping concerns, please contact:
My Santa Box – North Pole Boutique
Email: SupportMySantaBox@gmail.com
We appreciate your patience and understanding as we work to resolve shipping concerns.